RETURNS
Return & Refund Policy
Last Updated: 19/9/2025
At BOND STORE, we want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.
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1. Return Window
You may request a return within 7 days of receiving your order.
Items must be unused, in their original packaging, and in the same condition you received them.
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2. How to Request a Return
Contact us via email at support@bondstore.store or phone at 01303023119.
Provide your order number and reason for the return.
Our team will guide you through the return process.
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3. Return Shipping
Customers are responsible for the cost of return shipping, except in cases where the item is defective, damaged, or incorrect.
Please use a trackable shipping method for returns.
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4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days.
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5. Exchanges
Currently, we do not offer direct exchanges.
To get a different product, please return your original item for a refund and place a new order.
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6. Non-Returnable Items
Items that are used, damaged, or not in original condition are not eligible for a return.
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7. Contact Information
For any questions regarding returns or refunds, please contact us:
📧 Email: support@bondstore.store
📞 Phone: 01303023119
🏢 Address: Dhaka, Bangladesh, Gopalgonj, Moulvi Pada, Basic Breeze, Post Code 8100
